Refund policy

Return, Refund, Exchange, Cancellation, Damage, Deposit & Shipping Policy

At Dirtbox Overland, every product is proudly built in-house — by us, for you.
We don’t white-label, outsource, or resell. Our team designs, engineers, fabricates, and finishes everything under one roof.
That level of craftsmanship means we take our policies seriously — ensuring clarity, fairness, and protection for both you and our team.

Shipping Policy

Domestic Shipping

Order Processing Time
Orders are typically processed within 3–5 business days. Custom or made-to-order items may require additional time, which will be communicated at the time of order.

Shipping Methods and Carriers
We utilize reputable carriers such as UPS, FedEx, and USPS for standard shipments.
Large-format items like Canopy Campers, Toppers, Flatbeds, and Drawer Systems are shipped via freight carriers.

Shipping Charges
Shipping charges for your order will be calculated and displayed at checkout.

Delivery Estimates
Delivery times vary based on the shipping method selected and the destination. Estimated delivery times will be provided at checkout.

Shipment Confirmation and Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

International Shipping

We offer international shipping for select products.
Due to varying regulations, shipping costs, and installation requirements, we require international customers to consult with us before placing an order.

To inquire about international shipping:
📞 (720) 281-9445
📧 vivi@dirtboxoverland.com

Please note that international shipments may be subject to import duties, taxes, and customs processing fees, which are the responsibility of the recipient.

Deposits

Deposits are required to reserve your build slot or allocate inventory.
Once placed, a deposit is:

Non-refundable
Non-transferable
Cannot be applied to another order

Applies to:
Canopy Campers · Truck Bed Toppers · Genesis Systems · Flatbeds · Drawer Systems · Any custom or made-to-order product

Once a deposit is received, we begin production and material allocation.
If you have any questions beforehand, reach out — we’re always down to talk through it.

Returns

We accept returns on eligible, non-custom, non-freight items within 14 days of delivery.

To start a return:
📞 (720) 281-9445
📧 vivi@dirtboxoverland.com

Returns must be:

Unused and uninstalled
In original, undamaged packaging
Complete with all original components and hardware

Return costs may include:

20% restocking fee
3% payment processing fee (non-refundable from processor)
Outbound shipping is not refundable
Return shipping is the customer’s responsibility

If returning to our Denver warehouse in person, return shipping fees are waived.

Non-Returnable Items

Canopy Campers, Toppers, Genesis Systems, Flatbeds, Drawer Systems
Any product requiring a deposit
Custom, made-to-order, or special-order items
Clearance or discounted items
Apparel, blankets, or soft goods
Gift cards
Items marked “non-returnable” at sale
Items returned without prior approval
Products that have been modified, drilled, or altered in any way

Warranty & Repairs

Every Dirtbox Overland product is built, tested, and backed by our team.
We take pride in what we create — and we stand behind it.
Our limited warranty covers defects in materials and workmanship, ensuring your gear performs the way it’s meant to.

If an issue ever comes up, we’ll make it right through repair or replacement, depending on what’s most appropriate for the situation.
Please note that refunds are not part of our warranty process once a product has been delivered or installed.

Warranty Coverage

Repairs or replacements are provided for defective parts or components, at Dirtbox Overland’s discretion
Refunds are not offered once delivery or installation has occurred
Repair or replacement is the exclusive remedy under this warranty
Labor, installation, and removal costs are not covered

This approach follows the same standard used throughout the automotive and outdoor manufacturing industries — much like a vehicle warranty or recall, where the focus is on service and support rather than cash refunds.

Our goal is simple: to keep your Dirtbox gear performing at its best, wherever your adventures take you.

Exchanges

For fastest turnaround, we recommend:

Placing a new order for the desired item
Initiating a return for the original (if eligible)

For direct exchanges:

You’re responsible for both return and replacement shipping
Replacements ship after we receive and inspect the original

Cancellations

To cancel an order:
📞 (720) 281-9445
📧 vivi@dirtboxoverland.com

Orders not yet in production or shipped may be canceled
Cancellations may be subject to processing or handling fees
Deposits are non-refundable, and orders requiring deposits cannot be canceled once paid

All cancellations must be confirmed in writing.

Modifications and DIY Installations

Please note:

Any modifications, including drilling holes, cutting, or altering the product in any way, void the return, refund, and cancellation policies.
All Billet Corner Packages require drilling during installation.
Canopy Campers with the Billet Corner Package installed are non-returnable and non-refundable.
DIY installations or modifications make the product ineligible for return or cancellation.

Labor Responsibility & Third-Party Installations

At Dirtbox Overland, we proudly back our products — but we do not cover labor.

Important:

Dirtbox Overland warranties and supports parts only. We do not reimburse or cover any labor charges.
This applies to installations, removals, diagnostics, inspections, or adjustments — whether performed at our Denver shop, by a third-party installer, or by one of our dealers.
If a customer asks a dealer or third party to remove or reinstall a product (such as a Canopy Camper), even if there is no fault or defect in the product or accessories, Dirtbox Overland is not liable for the labor charges incurred.
DIY installations and adjustments are done at your own discretion and risk. Modifications may affect warranty eligibility and are not supported after alteration.

Authorized Installers vs. Independent Shops
We always recommend having your product installed at Dirtbox Overland or through one of our authorized dealer partners.
If you choose to have your installation completed by a shop not within the Dirtbox Overland authorized dealer network, that installer assumes full responsibility for the quality and safety of the installation.
Any damages, fitment issues, or component failures resulting from improper installation by an unaffiliated shop must be resolved directly with that installer.

We’ll always do our best to support and guide your installation process remotely — including offering technical advice and clarifying fitment details — but Dirtbox Overland cannot cover labor, replacement parts, or damages caused by improper third-party installation.

Please confirm labor charges with your installer beforehand.
Dirtbox Overland is not responsible for billing disputes between customers and third-party service providers.

We’re always happy to help troubleshoot or provide guidance during your install process — just reach out.

Handling & Equipment Requirements

To ensure product integrity and personal safety, all Dirtbox Overland large-format products must be handled using appropriate lifting equipment.

This includes:
Canopy Campers · Full-Wing Truck Toppers · Flatbed Systems

Due to the weight and size of these products:

A forklift is required for all loading, unloading, and installation
Hand-handling is strictly prohibited and will void your warranty
Dirtbox Overland is not liable for any damage, scratches, dents, injury, or product failure resulting from improper handling methods or lack of proper lifting equipment
This policy applies whether you’re picking up from our Denver facility, receiving via freight, or installing through a third party

If you’re unsure what equipment is needed or how to prep for delivery or install, just give us a call — we’re happy to help ensure your setup goes smoothly and safely.

Credit Card Authorization

To ensure secure and transparent transactions, Dirtbox Overland may require a signed credit card authorization form for certain orders.
This form serves as documented proof that the customer agreed to the charges, which can be crucial in disputing chargebacks.

When is a Credit Card Authorization Form Required?

Custom or Made-to-Order Products (including Canopy Campers, Truck Bed Toppers, Genesis Systems, Flatbeds, and Drawer Systems)
High-Value Transactions (orders exceeding $5,000)
Remote Transactions (when the cardholder is not physically present during payment)
Recurring Payments (installment plans or subscription-based services)

What Information is Collected?

Cardholder’s Name
Billing Address
Card Type (e.g., Visa, MasterCard)
Last Four Digits of the Card Number
Expiration Date
Authorized Amount
Description of Goods or Services
Cardholder’s Signature and Date

Security and Compliance
We are committed to protecting your personal and financial information.
All credit card authorization forms are handled in compliance with the Payment Card Industry Data Security Standard (PCI DSS).
Forms are stored securely, and access is restricted to authorized personnel only.

Why is this Necessary?
Implementing credit card authorization forms helps us:

Prevent fraud by verifying the cardholder’s consent to the charges
Reduce chargebacks by providing documented proof of authorization
Ensure transparency by clearly outlining the terms of payment

To request or submit a credit card authorization form, please contact us:
📞 (720) 281-9445
📧 vivi@dirtboxoverland.com

Contact Us

We’re a small, passionate team that builds what we sell — and we stand behind it.
Whether you have a question about fitment, need help with a return, or just want to talk trucks, we’re here.

📞 (720) 281-9445
📧 vivi@dirtboxoverland.com