Frequently Asked Questions
A.) We make a Canopy Camper/Topper/Flatbed/Drawer System for every pickup truck. Our ready to order products are listed on our website under the associated drop down tab for each product. If your pickup truck is not listed, it will fall under the ‘Custom’ category, and will be made to order for an additional $3,500.
Q.) Do you have a dealer/installer in my area?
A.) All of our current dealers/installers are listed on our website. If we don’t have one in your State/Area, we are always looking for suggestions and companies to use and we are actively growing our network.
Q.) Do you have a showroom at your facility/Do you have anywhere near me that I can see your products in person before committing to my purchase?
A.) While we don’t have a “Showroom” at our facility just yet, we encourage you to setup an appointment with our sales staff and they will be more than happy to show you our products here in Denver/Not all of our dealers currently have inventory on hand. However, we are working very hard to change that soon. We do currently have inventory with two of the Mainline Overland locations, as well as Adventure Motors and Overland Addict.
Q.) How heavy is a Canopy Camper for my vehicle?
A.) Midsize trucks(Tacoma, Gladiator, etc.) weigh around 425-445lbs. Full-size trucks(Tundra, F150, etc.) weigh around 450-475lbs. These weights depend on truck bed length. The 8ft beds will weigh approximately 40-50lbs more.
Q.) How heavy is a Topper for my vehicle?
A.) Midsize trucks are around 125-135lbs. Full-size trucks are around 135-145lbs. (These weights are estimates as we haven’t had actual inventory to test on yet. Final numbers will come with the first shipment in March.
Q.) How heavy is a Flatbed system for my truck?
A.) Flatbed systems are generally on par with your factory bed, tailgate, and rear bumper for weight, plus about 75lbs for the half box and 150lbs for the full box, when empty. It’s important to note that these weights include the 25 gallon water tank and pump, headache rack, drawer, toolboxes, lights, power control panel, and mounting hardware.
Q.) Can you ship to me, or do I have to use a dealer for the installation?
A.) We can ship your Topper and Drawer system directly to your door. However, due to liability reasons, your Canopy Camper or Flatbed System has to be installed by one of our authorized dealers/installers.
Dirtbox Overland Warranty Disclaimer:
Thank you for choosing Dirtbox Overland for your adventure needs. We take pride in the quality and durability of our products. To ensure your satisfaction, we offer the following warranty terms:
- Standard 2-Year Structural Warranty:
Dirtbox Overland provides a 2-year structural warranty for all canopy campers. This warranty covers defects in materials and workmanship under normal use conditions. Any issues arising from manufacturing defects within the first two years from the date of purchase will be addressed at no additional cost to the customer. - Billet Corner Package Bonus Warranty:
For customers who have purchased the optional Billet Corner Package for their canopy camper, Dirtbox Overland extends an additional 1-year warranty beyond the standard 2-year structural warranty. This bonus warranty covers the same terms as the standard warranty and further ensures the longevity and performance of the Billet Corner Package components.
Warranty Exclusions:
- This warranty does not cover normal wear and tear, misuse, neglect, accidents, or unauthorized modifications.
- Damage caused by improper installation, maintenance, or storage is not covered.
- Any alterations or repairs performed by unauthorized parties will void the warranty.
- The warranty is non-transferable and applies only to the original purchaser.
Making a Warranty Claim:
To initiate a warranty claim, please contact Dirtbox Overland's customer service within the applicable warranty period. Provide proof of purchase, a detailed description of the issue, and any relevant photographs. Dirtbox Overland will, at its discretion, repair or replace the defective parts or product.
Limitation of Liability:
Dirtbox Overland's liability under this warranty is limited to the repair or replacement of defective parts or products. In no event shall Dirtbox Overland be liable for any consequential or incidental damages.
Note:
This warranty disclaimer is subject to change without notice. For the most up-to-date warranty information, please refer to the Dirtbox Overland website or contact our customer service.
By using Dirtbox Overland products, you acknowledge and agree to the terms outlined in this warranty disclaimer.
Thank you for being part of the Dirtbox Overland community. Safe travels!